Privacy Policy.
How Magency collects, uses, stores, shares, and protects personal information across the Service.
Last updated:
This Privacy Policy explains how GALAXYWAY AI LTD, trading as Magency (“Magency”, “we”, “us”, “our”) collects, uses, stores, shares and protects personal information when you use the Magency mobile applications, website, live streaming features, groups, public discovery features, chat, messages, wallet, coins, gifts, subscriptions, creator income features, support services and related services (together, the “Service”).
Magency is a public live community platform where users can create and join groups, discover public communities, go live, chat, share updates, view live recaps, send gifts, support creators and use wallet features. Because Magency includes public groups, private groups, user-generated content, live streaming, direct messages, payments, coins, creator earnings and safety features, we process personal information to operate the Service, protect users, prevent abuse, investigate suspicious activity and comply with legal obligations.
By using Magency, you acknowledge that you have read and understood this Privacy Policy.
1. Who we are
The data controller responsible for your personal information is:
GALAXYWAY AI LTD
Company number: 15966090
Registered in: England & Wales
Registered address: 18 Holly Hill Road, Belvedere, Kent DA8 1QD, United Kingdom
Email: contact@magency.co.uk
Phone: +44 7857 388088
For privacy questions, data requests, safety concerns or complaints, contact us at:
2. Scope of this Privacy Policy
This Privacy Policy applies to:
Users of the Magency app.
Visitors to the Magency website.
Users who create an account.
Users who create or join public or private groups.
Creators, group owners, hosts and community managers.
Users who watch, host or participate in live sessions.
Users who send or receive messages, comments, updates, gifts or tips.
Users who purchase, receive or use coins, credits, subscriptions or paid access.
Users who receive creator income or request withdrawals.
People who contact us for support, reports, complaints or inquiries.
This Privacy Policy does not apply to third-party websites, platforms, app stores, payment processors or external services that are not owned or controlled by us. Those third parties are responsible for their own privacy practices.
3. Adults only, 18+
Magency is intended for adults only.
You must be at least 18 years old to use Magency.
We may collect or process age-related information, age confirmation, account information, reports, content or other data to help enforce our 18+ requirement and protect users.
If we believe that a user is under 18, has allowed someone under 18 to use their account, or is using Magency in a way that involves children, minors or underage people unlawfully or unsafely, we may restrict, suspend or terminate the account, preserve relevant information, report the matter to appropriate authorities and take other action permitted by law and our Terms of Use.
Magency has zero tolerance for child sexual abuse material, grooming, child exploitation, unsafe underage contact, sexualised content involving minors, or any unlawful activity involving children or underage people.
4. Information we collect
We collect different types of information depending on how you use Magency.
4.1 Account information
When you create or use an account, we may collect:
Full name.
Username or handle.
Email address.
Password or authentication information.
Sign-in method, such as email, Google or Apple.
Email verification status.
Profile photo.
Bio.
Links or creator profile information you add.
Account settings.
Language, country, region or time zone.
Account creation date.
Account status, such as active, restricted, suspended or deleted.
Passwords are not intended to be stored in plain text.
4.2 Profile and public identity information
Depending on your settings and how you use Magency, we may collect and display:
Username.
Display name.
Profile photo.
Bio.
Creator category.
Group membership signals.
Public creator profile details.
Links you choose to add.
Public activity connected to your account.
Some profile information may be visible to other users, especially if you create public groups, post public updates, go live, join public communities, send gifts publicly or interact in public areas.
4.3 Group and community information
When you create, join or interact with groups, we may collect:
Group name.
Group description.
Group category.
Group image or cover.
Group visibility, public or private.
Group owner and admin information.
Group member list.
Join date.
Invite link activity.
Group settings.
Group updates.
Group chat activity.
Group reports and moderation history.
Group restrictions, warnings or enforcement records.
Public groups may be visible in Discover, search, recommendations, live areas, public listings and other public or semi-public parts of Magency.
Private groups are intended to be less visible and may require an invitation link or approval. However, private groups are not guaranteed to be completely confidential, and we may review or disclose private group information where necessary for safety, moderation, legal compliance, fraud prevention, law enforcement, user reports, payment investigation or enforcement of our Terms.
4.4 Live streaming information
When you schedule, host, join, watch or participate in a live session, we may collect:
Live session title.
Live session description.
Host information.
Group connected to the live session.
Date and time.
RSVP information.
Viewer participation.
Chat or comments during the live session.
Gifts or tips sent during the live session.
Live session duration.
Attendance, engagement and activity metrics.
Reports made during or after the live session.
Live recap information.
Technical logs related to streaming performance.
Where live recording, replay, recap, moderation or safety review features are available, live session content or related data may be stored, reviewed or used to operate, improve, moderate or protect the Service.
4.5 Chat, messages, comments and updates
Magency includes group chat, direct messages, comments, updates and other communication features. We may collect:
Messages you send.
Messages you receive.
Group chat content.
Direct messages where available.
Comments and replies.
Mentions.
Reactions and likes.
Images or media you send.
Message timestamps.
Sender and recipient information.
Message status, such as sent, received or deleted.
Reports connected to messages.
Moderation and safety signals.
We may review messages, group chats and related information where necessary for safety, abuse prevention, fraud prevention, content moderation, legal compliance, user reports, payment investigations, protection of users or enforcement of our Terms.
4.6 User content
“User Content” includes anything users create, upload, stream, post, send or share through Magency, including:
Live video.
Live audio.
Chat messages.
Direct messages.
Group posts.
Comments.
Updates.
Announcements.
Images.
Profile photos.
Group covers.
Group descriptions.
Links.
Live titles and descriptions.
Recaps.
Reports.
Any other content submitted through the Service.
You are responsible for the content you share. You should not share personal information, images, videos, voice recordings or private information about another person unless you have the lawful right and proper consent to do so.
4.7 Wallet, coins, gifts, subscriptions and creator income information
If you use wallet or monetisation features, we may collect:
Coin or credit balance.
Coin purchases or top-ups.
Gifts sent.
Gifts received.
Tips sent.
Tips received.
Subscriptions.
Paid access activity.
Creator income.
Withdrawal requests.
Payout method information where applicable.
Transaction history.
Refund requests.
Chargeback information.
Fraud checks.
Compliance review records.
Tax or payment information where required.
App store purchase confirmation.
Payment provider transaction references.
Wallet restrictions or enforcement history.
We do not intend to collect full payment card details where purchases are processed by Apple, Google or another payment provider. Those providers may process your payment information under their own terms and privacy policies. We may receive purchase confirmations, subscription status, receipt information, payout confirmations, refund status, chargeback information and basic transaction metadata to deliver features, prevent fraud and manage disputes.
4.8 Identity, verification and compliance information
In some cases, especially for creator income, withdrawals, safety investigations, fraud prevention or legal compliance, we may request or process:
Real name.
Date of birth or age confirmation.
Email address.
Phone number.
Address.
Country or region.
Payment or payout details.
Tax information.
Identity verification information where required.
Account history.
Risk or fraud signals.
Documents or information you provide for verification.
We will only request identity or verification information where we consider it necessary for safety, payments, compliance, fraud prevention, withdrawal processing, legal obligations or enforcement.
4.9 Device, technical and usage information
When you use Magency, we may automatically collect:
IP address.
Device type.
Device model.
Operating system.
App version.
Browser type if using the website.
Language settings.
Time zone.
Mobile network or internet provider.
Device identifiers.
Session information.
Screens viewed.
Buttons tapped.
Features used.
Search activity.
Crash logs.
Performance logs.
Security logs.
Error reports.
Access times.
Referral source.
Approximate location derived from IP address.
We use this information to operate the Service, keep accounts secure, improve performance, detect abuse, investigate fraud and maintain platform safety.
4.10 Location information
We may process approximate location information based on your IP address, device settings or account activity.
We do not require precise GPS location for core Magency functionality unless a specific feature requests it and you give permission through your device.
You can control device-level location permissions in your phone settings.
4.11 Support, reports and complaints
When you contact us or submit a report, we may collect:
Name.
Email address.
Username.
Subject.
Message content.
Screenshots.
Attachments.
Group names.
Live session names.
Reported usernames.
Transaction details.
Device information.
App version.
Any other information you choose to provide.
We use this information to respond to support requests, investigate reports, improve safety, resolve disputes, process account requests and protect the Service.
4.12 Information from third parties
We may receive information from third parties, including:
Apple App Store.
Google Play.
Payment providers.
Payout providers.
Identity or verification providers where used.
Hosting and infrastructure providers.
Live streaming technology providers.
Security and fraud prevention providers.
App analytics or crash reporting tools where used.
Users who report content or accounts.
Law enforcement, regulators or authorities where permitted or required by law.
This may include purchase status, subscription status, refund status, fraud signals, payout information, reports, account identifiers or technical information.
5. How we use your information
We use personal information for the purposes below.
5.1 To provide and operate Magency
We use information to:
Create and manage accounts.
Allow login and authentication.
Verify email addresses.
Display profiles.
Create, join and manage groups.
Show public groups in Discover.
Keep private groups invite-only or restricted.
Enable group chat and direct messages.
Enable live streaming.
Enable RSVP and live scheduling.
Show live recaps.
Publish updates and announcements.
Enable wallet features.
Process coins, gifts, tips, subscriptions and paid access.
Track creator income.
Process withdrawal requests where available.
Provide notifications.
Provide customer support.
Maintain app settings and user preferences.
5.2 To keep Magency safe
Because Magency is a public community platform with live streaming, chat, public groups, private groups, gifting and creator income, we use information to protect users, the public and the Service.
This includes:
Detecting harmful activity.
Detecting illegal activity.
Preventing child exploitation.
Preventing grooming or unsafe underage activity.
Preventing non-consensual intimate content.
Preventing scams and fraud.
Preventing impersonation.
Preventing harassment and abuse.
Preventing threats and violence.
Preventing money laundering or payment misuse.
Reviewing reports.
Moderating content.
Enforcing our Terms of Use.
Restricting unsafe accounts.
Blocking abusive users.
Preserving evidence.
Reporting serious matters to appropriate authorities.
5.3 To monitor, review and moderate activity
We may use automated systems, manual review, user reports, moderation tools, keyword filters, safety signals, transaction checks and other methods to monitor or review activity where necessary.
This may include reviewing:
Public group activity.
Private group activity where there is a report, safety concern, legal issue, fraud concern or enforcement need.
Group chat.
Direct messages.
Live sessions.
Live comments.
Updates and posts.
Images and profile content.
Group names and descriptions.
Reports and complaints.
Wallet activity.
Gifts, tips, subscriptions and withdrawals.
Device and security logs.
We do not promise to monitor all activity before it appears on Magency. However, we reserve the right to review and act when necessary to protect users, enforce our rules, comply with law, prevent abuse or protect our company.
5.4 To process purchases, gifts, subscriptions and withdrawals
We use wallet and transaction information to:
Add coins or credits to accounts.
Process gifts and tips.
Confirm subscriptions.
Grant paid access.
Track creator income.
Review withdrawal requests.
Prevent payment fraud.
Prevent chargeback abuse.
Investigate suspicious transactions.
Apply fees where applicable.
Maintain accounting records.
Respond to payment disputes.
Comply with tax and legal obligations.
5.5 To communicate with you
We may use your information to send:
Account emails.
Verification emails.
Password reset messages.
Security alerts.
Support replies.
Group or live notifications.
Transaction or withdrawal updates.
Policy updates.
Service announcements.
Important safety messages.
Marketing messages where permitted.
You can manage some notifications in the app or through your device settings. Essential service, security, safety, legal and transaction messages may still be sent.
5.6 To improve Magency
We use information to:
Fix bugs.
Improve app performance.
Understand feature usage.
Improve onboarding.
Improve Discover and group features.
Improve live streaming quality.
Improve wallet reliability.
Improve safety systems.
Improve customer support.
Develop new features.
5.7 To comply with legal obligations
We may use information to:
Comply with UK GDPR and other data protection laws.
Comply with accounting and tax obligations.
Respond to lawful requests from authorities.
Preserve records required by law.
Investigate legal claims.
Enforce our Terms.
Protect legal rights.
Report suspected illegal activity.
Comply with app store and payment processor rules.
6. Lawful bases for processing
Where UK GDPR or similar law applies, we rely on one or more lawful bases depending on the purpose.
6.1 Contract
We process information where necessary to provide the Service you request, including account creation, login, groups, chat, live streaming, wallet, gifts, subscriptions, support and account settings.
6.2 Legitimate interests
We process information where necessary for our legitimate interests or the legitimate interests of users, including:
Protecting users.
Preventing fraud.
Moderating content.
Enforcing our Terms.
Securing the Service.
Improving Magency.
Preventing misuse.
Investigating reports.
Protecting our company, users and the public.
Communicating service updates.
We balance these interests against your rights and freedoms.
6.3 Legal obligation
We process information where necessary to comply with legal, regulatory, tax, accounting, law enforcement, app store or payment obligations.
6.4 Consent
We rely on consent where required, for example for certain marketing, optional permissions, device permissions, cookies or similar technologies.
You may withdraw consent where applicable, but this will not affect processing already carried out before withdrawal.
6.5 Vital interests
In rare cases, we may process or share information where necessary to protect someone’s life or physical safety, such as urgent threats, serious harm, child safety concerns or emergency situations.
6.6 Legal claims and substantial public interest
Where permitted by law, we may process certain sensitive information where necessary for legal claims, safeguarding, preventing or detecting unlawful acts, protecting the public, preventing fraud, preventing child exploitation or responding to serious safety concerns.
7. Special category data and sensitive information
We do not ask users to provide special category data unless necessary for a specific lawful purpose.
However, users may voluntarily share sensitive information in profiles, groups, messages, live sessions, reports or support requests. Sensitive information may include information about health, religion, ethnicity, political opinions, sexuality or other protected characteristics.
We may process such information where:
You clearly make it public.
It is necessary to provide the Service.
It is necessary to investigate a report.
It is necessary to protect users.
It is necessary for legal claims.
It is necessary to prevent or detect unlawful acts.
It is required or permitted by law.
You should avoid sharing sensitive personal information unless you are comfortable doing so and have the right to share it.
8. Criminal offence data and illegal activity
Because Magency allows public groups, live streaming, messages and wallet activity, we may receive or process information relating to suspected criminal activity.
This may include information connected to:
Child exploitation.
Non-consensual intimate content.
Threats or violence.
Fraud or scams.
Money laundering.
Terrorism or extremism.
Human trafficking.
Sexual exploitation.
Illegal goods or services.
Harassment or abuse.
Payment fraud.
Law enforcement reports.
We process this information where necessary for safety, prevention or detection of unlawful acts, legal claims, compliance, protection of users, protection of the public and enforcement of our Terms.
We may preserve and disclose relevant information to law enforcement, regulators, child protection bodies, payment processors, app stores or other appropriate organisations where permitted or required by law.
9. How your information may be visible to others
Magency includes public and community features. Some information may be visible to other users.
9.1 Public areas
Information may be visible publicly or to wider groups of users when you:
Create a public group.
Join or interact in a public group.
Post a public update.
Go live in a public group.
Comment in public areas.
Send gifts in a way that is visible to viewers.
Create a public profile.
Appear in Discover, live areas or group listings.
9.2 Private groups
Private groups are intended for restricted access. Other members of the private group may see your profile, messages, updates, live participation and activity inside that group.
Private groups are not completely outside Magency’s control. We may access or review private group content when needed for safety, moderation, reports, fraud prevention, legal compliance or enforcement.
9.3 Messages and chats
People you message may see your messages, username, profile photo and other relevant account information.
Other users may copy, screenshot, record or share content outside Magency without our permission. You should be careful when sharing personal or sensitive information.
10. Sharing your information
We do not sell your personal information.
We may share information in the circumstances below.
10.1 With other users
We share information with other users as needed for the Service, including:
Profile information.
Group membership.
Public posts.
Public group content.
Live session participation.
Messages you send.
Gifts or support activity where visible.
Creator profile information.
Group owner information.
10.2 With service providers
We may share information with trusted service providers that help us operate Magency, including providers for:
Hosting.
Cloud storage.
Database services.
Live streaming infrastructure.
Content delivery.
App development and maintenance.
Security.
Fraud prevention.
Payment processing.
Payout processing.
Identity or age checks where required.
Customer support.
Email delivery.
Push notifications.
Moderation tools.
Crash reporting.
Analytics where used.
Legal, accounting and professional advice.
Service providers are expected to process information only as needed to provide services to us, subject to appropriate safeguards.
10.3 With app stores and payment providers
We may share or receive information from Apple App Store, Google Play, payment processors or payout providers to:
Confirm purchases.
Manage subscriptions.
Process refunds.
Handle chargebacks.
Prevent fraud.
Process payouts.
Review creator income.
Comply with payment rules.
Resolve disputes.
10.4 With law enforcement, regulators and authorities
We may share information with police, law enforcement, courts, regulators, child protection bodies, government authorities or other appropriate organisations where we believe it is necessary or appropriate to:
Comply with law.
Respond to lawful requests.
Protect users.
Protect children or vulnerable people.
Prevent or detect crime.
Prevent fraud.
Prevent exploitation.
Prevent serious harm.
Enforce our Terms.
Protect our rights, property or safety.
Protect the public.
10.5 With app stores, payment processors or safety partners for enforcement
If we believe an account is involved in illegal activity, fraud, scams, child exploitation, sexual exploitation, payment abuse, money laundering, platform manipulation or other serious misuse, we may share relevant information with app stores, payment processors, payout providers, hosting providers, moderation partners or other safety partners.
10.6 Business transfers
If GALAXYWAY AI LTD or Magency is involved in a merger, sale, acquisition, investment, financing, restructuring, insolvency, transfer of assets or similar business event, information may be transferred as part of that transaction.
10.7 With your consent or direction
We may share information when you ask us to, give consent, connect a third-party service, participate in a feature that requires sharing, or otherwise direct us to share information.
11. International transfers
Your information may be processed in the United Kingdom and other countries where our service providers, infrastructure, app stores, payment processors or support partners operate.
Where required, we use appropriate safeguards for international transfers, such as contractual protections, adequacy decisions or other lawful transfer mechanisms.
12. Data retention
We keep personal information for as long as necessary for the purposes described in this Privacy Policy.
Retention periods depend on:
The type of information.
Whether your account is active.
Whether the information is needed to provide the Service.
Whether the information is needed for safety.
Whether the information is needed for fraud prevention.
Whether the information is needed for legal compliance.
Whether the information is needed for payment, tax or accounting records.
Whether there is an ongoing dispute, report, investigation or legal claim.
Whether we are required or permitted to retain it by law.
12.1 Examples of retention
We may keep:
Account information while your account is active.
Profile information while your profile is active.
Public content while it remains published.
Group content while the group remains active.
Messages for as long as needed to operate messaging and safety features.
Transaction records for legal, accounting, tax, fraud prevention and dispute purposes.
Reports and moderation records for safety, enforcement and legal purposes.
Device and security logs for security, debugging and fraud prevention.
Deleted account records where necessary for legal, safety, fraud prevention or enforcement purposes.
12.2 After account deletion
If you delete your account or request deletion, we will take steps to delete or de-identify personal information where required.
However, we may retain information where necessary for:
Legal compliance.
Tax or accounting records.
Payment disputes.
Fraud prevention.
Chargeback investigations.
Safety investigations.
Law enforcement.
User protection.
Terms enforcement.
Legal claims.
Preventing banned users from returning.
Protecting Magency, users and the public.
Some content may remain visible if it has been shared with others, included in group activity, preserved for safety reasons, included in transaction records, or retained as required by law.
13. Account deletion
You can request account deletion through the app where available or by contacting:
When requesting deletion, please provide enough information for us to identify your account.
Before deleting an account, we may need to:
Verify your identity.
Review pending withdrawals.
Resolve payment or fraud issues.
Preserve information required by law.
Preserve information connected to safety reports or investigations.
Prevent unlawful deletion requests by someone who does not own the account.
Deleting your account may affect your access to groups, messages, creator income, wallet features, subscriptions, coins, gifts, updates, live sessions and other Service features.
14. Your privacy rights
Depending on where you live, you may have rights under data protection law.
These may include the right to:
Access your personal information.
Correct inaccurate information.
Delete your personal information.
Restrict certain processing.
Object to certain processing.
Withdraw consent where processing is based on consent.
Receive certain information in a portable format.
Complain to a data protection authority.
To exercise your rights, contact:
We may need to verify your identity before responding.
Some rights are not absolute. We may refuse or limit a request where permitted by law, for example if we need to retain information for legal compliance, safety, fraud prevention, payment records, enforcement, dispute resolution or protection of others.
If you are in the United Kingdom and are unhappy with how we handle your personal data, you may contact the UK Information Commissioner’s Office. We encourage you to contact us first so we can try to resolve your concern.
15. Your choices and controls
15.1 Profile settings
You may be able to update profile information in the app, including your name, username, profile photo, bio or links.
15.2 Group visibility
If you create a group, you may be able to choose whether it is public or private.
Public groups may be discoverable. Private groups are intended to be invite-only or restricted, but may still be reviewed by Magency for safety, moderation, legal compliance or enforcement.
15.3 Update visibility
Some group updates may have public or members-only visibility. You should check visibility before posting.
15.4 Notifications
You can manage some notification settings in the app or through your device settings. Notification categories may include messages, replies, group messages, live sessions, community activity, announcements, income, withdrawals and daily digests.
15.5 Blocking and safety controls
You may be able to block users, report content, report accounts, use privacy settings or message filters, depending on the features available.
15.6 Device permissions
You can control permissions such as camera, microphone, photos, notifications and location through your device settings.
If you disable certain permissions, some features may not work properly.
15.7 Marketing
You can opt out of marketing messages where applicable. We may still send service, security, legal, safety, transaction and account messages.
16. Camera, microphone, photos and media
Magency may request access to your camera, microphone, photos, videos or media library so you can:
Go live.
Join live sessions.
Upload profile photos.
Add group covers.
Send images.
Post updates.
Attach screenshots to support requests.
Use creator or community features.
You can deny or revoke permissions through your device settings.
We only process media you choose to share or where necessary for the feature you use, safety review, moderation, fraud prevention, legal compliance or enforcement.
17. Push notifications
If you allow push notifications, we may send notifications about:
Messages.
Direct messages.
Replies and mentions.
Group activity.
Live sessions.
RSVP reminders.
Community updates.
App announcements.
Income and withdrawals.
Safety notices.
Account alerts.
You can disable push notifications in the app or device settings.
18. Cookies and website technologies
Our website may use cookies, pixels, local storage or similar technologies.
We may use these technologies to:
Keep the website working.
Remember preferences.
Improve performance.
Understand website usage.
Protect against abuse.
Support marketing where permitted.
Measure downloads or referrals.
You can control cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
Where required, we will ask for consent for non-essential cookies.
19. Safety, moderation and illegal activity reporting
Magency may review, investigate, preserve and share information where necessary to detect or respond to:
Child exploitation.
Grooming.
Underage activity.
Non-consensual intimate content.
Sexual exploitation.
Human trafficking.
Threats.
Violence.
Harassment.
Hate or abuse.
Scams.
Fraud.
Payment manipulation.
Money laundering.
Terrorism or extremism.
Illegal goods or services.
Impersonation.
Doxing.
Privacy violations.
Any unlawful or harmful activity.
This may include reviewing public content, private group content, messages, live sessions, wallet activity, account details, device information, reports and transaction records.
Where appropriate, we may report illegal or suspicious activity to law enforcement, child protection organisations, regulators, app stores, payment processors, payout providers or other relevant organisations.
20. Financial safety, fraud and wallet monitoring
Magency includes coins, gifts, subscriptions, tips, paid access, creator income and withdrawals. To protect users and the platform, we may monitor and review wallet activity.
We may process information to detect and prevent:
Fake gifts.
Fake engagement.
Fraudulent withdrawals.
Chargeback abuse.
Money laundering.
Scam payments.
Stolen payment methods.
Account takeovers.
Payment manipulation.
Collusion between accounts.
Unusual transaction patterns.
Illegal use of coins, gifts or creator payouts.
We may restrict accounts, delay withdrawals, preserve transaction records, request verification, share information with payment providers or authorities, and take enforcement action where necessary.
21. Security
We use reasonable technical, organisational and administrative measures designed to protect personal information.
These may include:
Access controls.
Authentication.
Email verification.
Secure storage practices.
Logging and monitoring.
Fraud detection.
Moderation systems.
Data minimisation where practical.
Staff or contractor access limits.
Incident response procedures.
No online service can guarantee absolute security. You are responsible for keeping your login details secure and for using Magency safely.
If you believe your account has been compromised, contact us immediately at:
22. Data breaches
If we become aware of a personal data breach, we will assess the risk and take appropriate action.
Where required by law, we may notify affected users, the Information Commissioner’s Office or other relevant authorities.
23. Third-party links and services
Magency may contain links to third-party websites, apps, services, creator links, payment services, app stores or external content.
We are not responsible for the privacy practices, content, safety, policies or actions of third parties.
You should review third-party privacy policies before using their services or sharing information with them.
24. App stores
If you download Magency from Apple App Store or Google Play, those app stores may collect and process information under their own privacy policies.
App stores may process information relating to:
Downloads.
Purchases.
Subscriptions.
Refunds.
Device information.
App usage.
App store account information.
We may receive limited information from app stores to provide purchases, subscriptions, entitlements, support and fraud prevention.
25. Children and minors
Magency is not intended for anyone under 18.
We do not knowingly allow children or minors to create accounts or use the Service.
If you believe someone under 18 is using Magency, or that any content involves a child or underage person unlawfully or unsafely, report it immediately through the app or by emailing:
If we learn that we have collected personal information from someone under 18, we may delete the account, restrict access, preserve evidence where necessary, and take appropriate action.
26. User responsibility when sharing other people’s information
You must not upload, post, stream, message or share another person’s personal information, image, video, voice, private messages, private content or identity details unless you have the lawful right and necessary consent to do so.
This includes:
Photos.
Videos.
Voice recordings.
Screenshots.
Addresses.
Phone numbers.
Emails.
Identification documents.
Financial details.
Private messages.
Medical information.
Intimate content.
Information about children or underage people.
If you share another person’s information unlawfully, you may be responsible for the consequences. We may remove the content, restrict your account, preserve evidence and report the matter to authorities where appropriate.
27. Anonymous or public activity
Magency may allow users to use usernames, handles or display names. However, this does not mean activity is completely anonymous.
We may still process account information, device information, IP addresses, transaction records, reports, safety logs and other information to operate the Service, prevent abuse, investigate wrongdoing and comply with law.
28. Automated systems and human review
We may use automated systems and human review to help operate and protect Magency.
This may include:
Detecting spam.
Detecting suspicious transactions.
Detecting prohibited content.
Flagging harmful messages.
Filtering blocked words.
Identifying fake accounts.
Prioritising reports.
Reviewing unusual wallet activity.
Supporting moderation decisions.
Improving app performance.
Important decisions, especially those involving account termination, payment restrictions or serious enforcement, may involve human review where appropriate.
29. Do not track and advertising
Our website or app may not respond to “Do Not Track” browser signals because there is no single accepted standard for how those signals should work.
If we use advertising or attribution technologies in the future, we will update this Privacy Policy and provide choices where required by law.
We do not sell your personal information.
30. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may notify you by:
Updating the “Last updated” date.
Posting the new version on our website.
Displaying an in-app notice.
Sending an email.
Using another reasonable method.
Your continued use of Magency after the updated Privacy Policy becomes effective means you acknowledge the updated policy.
31. Contact us
For privacy questions, safety concerns, data requests, account deletion requests, complaints or legal inquiries, contact:
MAGENCY / GALAXYWAY AI LTD
Company number: 15966090
Registered in: England & Wales
Registered address: 18 Holly Hill Road, Belvedere, Kent DA8 1QD, United Kingdom
Email: contact@magency.co.uk
Phone: +44 7857 388088
When contacting us, please include enough information for us to identify your account and understand your request, such as your username, email address, group name, live session name, date, screenshot, transaction details or report reference where relevant.
32. Final privacy and safety statement
Magency is designed to help users build communities, go live, chat, share updates, support creators and discover public groups.
Because the Service includes public communities, private groups, live streaming, messages, wallet activity and user-generated content, we may process personal information to protect users, prevent illegal activity, investigate suspicious behaviour, enforce our Terms, comply with law and protect GALAXYWAY AI LTD.
If you see illegal, harmful, exploitative, abusive, fraudulent, underage-related, non-consensual, unsafe or suspicious activity on Magency, report it immediately through the app or by emailing:
How to delete your account in the app
You can permanently delete your Magency account directly from the mobile app. This removes your account, linked sign-in methods, active sessions, profile, messages, and related account data.
- Open the Magency app and sign in to the account you want to delete.
- Go to your Profile screen.
- Open Settings.
- In the Support section, tap Delete Account.
- Type DELETE in the confirmation field.
- Enter your current password if you use email and password sign-in. If you use Apple or Google sign-in, leave the password field blank.
- Tap Delete My Account, then confirm Delete Account.
If the app asks for email verification, check your email and follow the verification link to finish deletion. If your session has expired, sign out and sign back in before trying again. You can also request help by emailing contact@magency.co.uk.