Get help with the Magency mobile app, account questions, community safety, creator features, or partnership inquiries.
For account, billing, safety, or technical support, contact the Magency team directly.
support@magency.appInstall the mobile app to create an account, join communities, go live, and manage creator features.
Use in-app reporting tools for community or livestream issues when possible. For urgent support follow-up, include your account email and a clear description.
Most support requests are covered below. If yours is not, the contact form is just underneath.
Email the team at support@magency.app or send a message using the contact form on this page. Both reach the same place. Write from the email address on your Magency account where possible, as it lets the team match your message to your account without extra back-and-forth.
Include the email address registered to your account, your device and operating system version, the app version from your device's app store listing, and a clear description of what happened and what you expected instead. Screenshots or a screen recording help considerably for display, playback, or checkout issues.
Use the in-app reporting tools wherever possible. Reporting from inside the app attaches the relevant context automatically — the stream, group, message, or profile in question — which is far more useful than a description after the fact. For urgent safety concerns you can also email support directly with your account email and a clear description.
First confirm you are using the same email address or phone number you signed up with, and check your network connection. If your account has been restricted you will normally see a notice explaining this when you try to sign in. If none of that applies, contact support from the address registered to the account and describe the sign-in method you are using.
Purchases made through the Apple App Store or Google Play are subject to Apple's and Google's own payment and refund rules, so refund requests for those transactions are handled by the relevant store rather than by Magency directly. As set out in our Terms of Use, gifts and tips may be final and non-refundable except where the law or app store rules require otherwise.
Creators request withdrawals from the wallet section inside the Magency app. If a withdrawal request appears stuck, has failed, or does not match what you expected, contact support with the email registered to your account along with the approximate date and amount so the team can trace it.
Magency may restrict, suspend, or terminate accounts that breach the Terms of Use or Community Guidelines, and accounts we believe belong to someone under 18 are suspended or terminated immediately. If you believe a restriction was applied in error, write to support from the account's registered email address explaining your side, and the team will review it.
Contact support from the email address registered to your account and state clearly that you want the account deleted or a copy of your data. Deletion is permanent and cannot be reversed. Our Privacy Policy explains what information Magency collects, how it is used and shared, and how long it is kept.
Magency is a mobile-first product, available on iPhone through the App Store and on Android through Google Play. This website is informational only — you cannot create an account, go live, or join a community from the browser. Install the app to use the product itself.
Email support with the details rather than posting them publicly or sharing them in a community. Include the steps needed to reproduce the issue and any relevant URLs, requests, or screenshots. Please give the team a reasonable window to investigate and ship a fix before disclosing anything.
Yes. Partnership, press, brand, and creator programme enquiries can go to the same support address or through the contact form on this page. Mention the nature of the enquiry in the subject line so it reaches the right person without sitting in the general support queue.
Fill out the form and the team will review your inquiry as soon as possible.
Have a question or partnership idea? Open the form or email us.
support@magency.app